VIDEOBUNNY SUPPORT
A little help.
A human reply.
A download that won’t finish? A cover that needs a hand? Tell us what happened. We’ll help you find the next step.
Try the quick answers firstLet’s sort it out.
Pick a topic and send us a few details.
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A FEW DETAILS GO A LONG WAY
Help us help you.
What happened?
Tell us what you clicked and what you expected. Include the exact error text, if there is one.
Where did it happen?
Share the video page link when relevant, plus your extension and browser versions.
Show us the issue.
A screenshot can help. If we ask for a diagnostic log, review it before attaching it; logs can include source addresses.
QUICK ANSWERS
A good place
to start.
These small steps resolve common questions.
The video isn’t showing up.
Start the video on its page, then reopen videobunny. If you recently updated the extension, refresh the video page. Also check that the browser has allowed the extension access to that website.
My download failed. Can I retry?
Keep the original video page open and choose Retry. If the source is no longer available, reopen the page, start playback, and try a fresh download. Website compatibility varies; a playable video is not always available as a complete downloadable source.
Where do I choose video quality?
Use the arrow beside Download. Available quality choices depend on the source. Auto targets up to 1080p; the video card shows the selected download quality.
How do I download just the audio?
Use the music button beside Download. Its tooltip is Download Audio. Supported audio is converted to MP3 on your device. A source needs a readable audio track that your browser can decode.
Play asks me to choose a video file.
New downloads retain a local playback copy. Older library entries or missing playback data may ask you to select the saved file. Choose that video from your download folder. The same file can be used to select a cover frame.
Which videos aren’t supported?
DRM-protected videos and live streams are not supported. YouTube downloads are not supported in the store version. Only save content you own or have permission to download.
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